As the founder, co-CEO, and COO of Helpt, Matt brings a pragmatic approach to turning creativity into results. Recognizing that many businesses struggle to live up to their promises of quality customer care, he and his partner David founded Helpt to flip the script—transforming customer support from a cost center into a profit driver by delivering exceptional experiences. Matt thrives on the challenge of seeing a great plan come together, skillfully balancing strategic vision with operational execution. When he's not leading the team at Helpt, you’ll likely find him rooting for his favorite childhood teams—Ohio State, the Guardians, the Cavs, and, yes, the “Paper-bag-heads,” formerly known as the Browns—while sharing his love of sports with his daughters. For the record, Matt is a connoisseur of the classic business mullet in video calls—dress shirt on top, gym shorts and flip-flops on the bottom.

Presenting:

• Session 603: From Burnout to Brilliance: Revitalizing Support Teams