Curtis Plemmons is a seasoned organizational leader at Navy Federal Credit Union, with over a 15 years of leadership experience. Throughout his tenure, Curtis has held various high-level roles at the Contact Center and at the Service Desk, consistently driving improvements and enhancing the end-user experience. His strategic leadership has been pivotal in optimizing workflows, implementing innovative solutions, and fostering a culture of continuous improvement. Curtis' dedication to excellence and his proactive approach have earned him respect and recognition within the industry. In his spare time, Curtis enjoys traveling and playing or watching sports.

Presenting:

• Session 103: Evolving the End-User Experience: Pivoting and Optimizing Your Organization for the Future