Seasoned IT transformation leader with over 20 years of experience servicing clients across diverse industries through end-to-end solutioning, transitions, transformation, and delivery in IT Infrastructure. Recognized for driving operational excellence and enhancing customer experience through strategic optimization of processes, systems, and delivery frameworks. Adept at enabling growth-oriented IT solutions by aligning technology with business outcomes, I specialize in accelerating digital and business transformation initiatives that require simultaneous navigation of organizational, technological, and cultural change. My expertise lies in simplifying complexity, improving service delivery, and orchestrating enterprise-wide transformation programs that generate measurable impact. With a strong client-centric approach, I consistently foster long-term partnerships, enhance operational agility, and deliver value at the intersection of business strategy and IT innovation.

Presenting:

• Session 502: Early Learnings Using Gen AI in Help Desk Service