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Justin RobbinsHDI Business Associate and FounderMetric Sherpa

Justin Robbins is an independent analyst, business consultant, and keynote speaker who helps customer experience professionals better understand and advance the intersection of people, process, and technology.

He has over 20 years of experience in customer experience operations, has delivered keynotes, training, and consulting services for 50+ Fortune 500 companies, and has served as a featured expert for NBC Nightly News, New York Times, Fox News, Forbes, and iHeart Radio.

Based in Wilmington, NC, he's an Executive Advisor at CX Accelerator, a non-profit community for Customer Experience professionals, and a competitive BBQ judge with the Kansas City BBQ Society.