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Justin RobbinsChief EvangelistCX Effect

Justin is a customer experience fanatic with two decades of experience as a trainer, consultant, and industry-recognized thought leader in the areas of customer experience & business communications. He's been featured by NBC Nightly News, the New York Times, and numerous other media outlets for his customer service research and he's personally trained thousands of people around the world on how to deliver exceptional service. As Chief Evangelist at CX Effect, Justin studies the current trends and future state of customer experience, developing content, training, and resources for CX professionals who look to better understand the shifts in people, processes, & technologies that will enable them to deliver the best possible employee and customer experiences.