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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Nancy RobinsonIT Field Services SupervisorHealth First, Inc.

Nancy Robinson is a dynamic IT leader with a relentless drive for excellence. As the IT Field Services Supervisor at Health First, Inc., she oversees a dedicated team of professionals ensuring seamless IT operations. With over 20 years of experience in the IT and Education industries, Nancy brings a wealth of knowledge and expertise to her role. One of Nancy's standout qualities is her commitment to lifelong learning. She holds an impressive 30 licenses and certifications, ranging from ITILv4 to the esteemed CompTIA Certified Technical Trainer. Her dedication to staying at the forefront of the ever-evolving tech landscape enables her to lead her team with the latest industry best practices. Nancy's leadership style is characterized by her boundless enthusiasm and her ability to inspire those around her. She's not just a supervisor; she's the one you're most likely to find entering a room, energized, and ready to tackle any challenge, shouting, "let's do this!" Nancy's passion for problem-solving, coupled with her dedication to customer satisfaction, has consistently driven her team to deliver exceptional results. Her open communication, collaborative spirit, and knack for turning complex technical challenges into opportunities for innovation make her an invaluable asset to Health First, Inc. Beyond her role, Nancy is a sought-after speaker and workshop facilitator, sharing her insights and inspiring others to embrace technology for growth and innovation. She's not just an IT professional; she's a catalyst for change and a driving force behind the success of Health First's IT operations.