Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
N.J. Robinson’s passion is developing new and future Tech Leaders. He is a proud Air Force Veteran, IT Leader, and entrepreneur bringing over 20 years of IT leadership, operations, and customer support experience.
N.J. currently serves as the Deputy IT Director in the US Air Force and has his own business Hi-Tech Leadership LLC, where he speaks to and coaches rising IT Leaders in the areas of leadership and communication.
N.J. enjoys mentoring and serving others. He currently serves on HDI’s Strategic Advisory Board and shares career advice to IT job seekers as a volunteer with StreetWise Partners in Washington DC. Mr. Robinson holds a B.A. in IT Management, PMP, Security+, and ITIL certifications and is currently pursuing his M.B.A. at George Washington University.