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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Manish SharmaCo-Founder,

Bio Manish is the co-founder and COO of, an AI powered employee support and enablement platform that is used by many Credit Unions and Financial services companies. He has over two decades of experience in senior management roles at global organizations working on topics like Employee experience, Service delivery models, Learning and development and AI adoption. He helped create successful AI and digital transformation journeys for many financial services companies, large and small, over last few years.