Varun is a proven leader at WBM Technologies, with a track record in building Service Desk careers and expanding the Service Management community. As a certified HDI Operations Manager with a Mechanical Engineering background, he has been pivotal in WBM’s award-winning HDI journey. Varun’s diverse industry experience has honed his problem-solving and innovative thinking. His efforts have led WBM Technologies to win prestigious HDI awards, including “Best Service and Support Organization,” “Best Customer Experience,” and “Best Use of Technology.” As a Maxwell Leadership coach, trainer, and speaker, Varun specializes in personality and communication dynamics, fostering cohesive teams, and managing conflicts. He has conducted international workshops and training sessions, impacting numerous organizations and professionals. His philosophy of “Learn, Live, and Lead” reflects his commitment to continuous growth and inspiring others. Varun aims to empower attendees to elevate their service desks and achieve excellence, mirroring WBM Technologies’ success

Presenting:

• Session 106: Win by 1000 Cuts: Transforming Challenges into Triumphs