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Dan Sisto is a Service Desk Manager and IT professional with eighteen years of experience working in IT service and support. He currently oversees 3 service desks and the ITSM administrators at Atlantic Health System. Dan graduated with a bachelor's degree in Communications and an MBA in Management. He is an HDI certified Support Center Manager, HDI local chapter officer and certified in Knowledge Centered Support and ITIL v4. Dan is an IT leader in the workplace and uses his positive attitude to encourage others provide outstanding customer service and to help their customers get back to work.