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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

PATRYCJA SOBERAVP, End User ExperienceUnisys

Responsible for every aspect of the successful delivery of services for JNJ ​ Award-winning service delivery professional certified in Information Technology Infrastructure Library (ITIL) Expert​ Extensive experience in global technology service delivery, demonstrating a proven ability to drive continual service improvement and optimization while consistently exceeding industry benchmarks​ Passionate champion of Diversity, Equity and Inclusion (DEI) she serves as a Lean In ambassador and is an active member of the Professional Women’s Network​ HDI, the leading events and services organization for technical support and service management, named Patrycja as one of its Top 25 Thought Leaders of 2022 and a featured contributor in 2023