Jamie Stannard is President of SVI Alliance, LLC, a consulting firm dedicated to transforming service and support organizations through process innovation and leadership excellence. With over two decades of experience in business development, technical service management, and operational optimization, Jamie has led high-performing, cross-functional teams across industries including dental, medical, education technology, apparel & textiles, meeting & event management, and consumer goods.

A passionate advocate for continuous improvement and servant leadership, Jamie specializes in leadership development, process transformation, and customer experience enhancement. His ability to cultivate loyal, high-impact teams has earned him a reputation for driving sustainable growth and operational excellence.

Jamie holds multiple HDI and Lean Management certifications and has been an active member of HDI since 2000. Committed to the advancement of the industry, he has served on the HDI Atlanta Board since 2008, continuously contributing to the development of service and support professionals.

Presenting:

• Session 403: Exit Stage Right: Creating your Exit Strategy