Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Randy has over 25 years of hands-on IT Service Management experience gained from many clients around the world. He was the lead author for the ITIL 2011 Service Operation book and co-author of VeriSM – A Service Management Approach For The Digital Age. He has led a number of major IT Service Management transformation projects two that won ITSM project of the year awards from itSMF. He carries ITIL Expert, Six-Sigma ISO20000 and PMP certifications.