Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Larry Storey has worked in higher education for nearly 30 years in a variety of technical and non-technical roles. Larry has a BA from North Carolina State University, an MA from George Mason University, and an MS degree in Management of Technology from the University of Minnesota. In his role as the product manager for Atlas, Larry works on a system that assists with IT decision-making, enhances the transparency and maturity of IT services, and builds community for IT at UMN. Over the past year, Larry has presented on the University’s Atlas to dozens of audiences, including the 2021 EDUCAUSE conference as well as representatives from the University of Nebraska, the Ohio State University, Gartner, and the Big Ten Academic Alliance.