Doug Tedder is the principal of Tedder Consulting LLC, a Service
Management and IT Governance consultancy. Doug is a recognized
thought leader who is equally adept in interactions from senior leadership
to day-to-day practitioners. Doug's passion is helping and inspiring good IT
organizations to become exceptional. His attention to detail, industry
knowledge, emotional intelligence, and the ability to "see the big picture"
and make it actionable has resulted in a track record of success in
transforming IT organizations into valued business leaders.
Doug holds numerous industry certifications ranging from ITIL®, COBIT®,
Lean IT, DevOps, KCS™, VeriSM™, and Organizational Change
Management. Doug was recognized as an "IT Industry Legend" by
Cherwell Software in 2016 and named to HDI's "Top 25 Thought Leaders in
Technical and Service Management" for 2018 and 2020.
Doug is an author, blogger, and frequent speaker and contributor at local
industry user group meetings, webinars, and national conventions. Doug is
a member and former president of itSMF USA, a member of HDI and SIM,
a contributing author to VeriSM™, and co-author of the VeriSM™ Pocket
Guide. Follow Doug on Twitter (@dougtedder) or visit his website