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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Angie TobinEnterprise Help Desk Product ManagerBoeing

Angie Tobin is the Product Manager for the Boeing Enterprise Help Desk, with 25+ years' incident management experience in monitoring, driving, and implementing improvements and efficiencies in incident management processes. Angie's current responsibilities include product strategy, operational excellence, supplier oversight, end user experience and a robust demand management program, offering and marketing multiple channels of support to the end user community. Angie serves the Seattle HDI board as VP of Communications.