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Jeff ToisterPresidentToister Performance Solutions, Inc.

Jeff Toister has been named a top Customer Experience influencer by Panviva, Unymira, and LiveHelpNow. Global Gurus has recognized Jeff has one of the Top 30 Customer Service Professionals in the world, and his Customer Service Tip of the Week has been named among the world's Top 5 Customer Service Training programs. He is the author of four books, including The Guaranteed Customer Experience: How to Win and Retain Customers by Keeping Your Promises. More than 500,000 people on six continents have taken one of his training programs on LinkedIn Learning. Jeff has frequently spoken at HDI conferences and local chapters, and is known for highly interactive and practical presentations.