Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Nelson is a technology focused cross-functional leader with a proven ability to execute across Customer Success, Operations, and Engineering.
Throughout his 20+ year career, Nelson has leveraged technology to deliver business excellence and results. Prior to joining Espressive, Nelson was VP of Enterprise at Vindicia focused on customers in various industries throughout the Americas. He previously served as COO at Duetto, where he oversaw the company’s day-to-day operations across Global Sales, Customer Success, and System Deployment Organizations.
Nelson holds a Master’s in Management Information Systems from Florida International University and served in the United States Navy.