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Ken WendleAuthor, Consultant, InstructorEdify ITSM, Inc.

Ken Wendle is all about value. The author of numerous white papers, industry articles and the insightful book, "The V*A*L*U*E Formula", Ken has been a key-note or featured speaker across the United States and internationally at conferences in Australia, the U.K., The Netherlands, Chile, Finland, Norway, Spain, New Zealand and Macedonia. He also holds the unique distinction of being the only person to have been recognized by receiving two highly prestigious industry Lifetime Achievement Awards in recognition of his essential role in creating awareness, adoption and expansion Service Management Best Practices throughout the USA and globally, Acclaimed author, thought-leader, speaker, Ken's humorous, entertaining, and always pragmatic, informative, insightful, and topical presentations consistently earn high praise..