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Ken WendleAuthor, Consultant, InstructorEdify ITSM, Inc.

Ken Wendle is all about value.
Author of the acclaimed book, "The V*A*L*U*E Formula", as well as
numerous white papers and industry articles, Ken is a popular keynote and
featured speaker across the United States and around the world.
In recognition of his pivotal role in creating awareness, adoption and
expansion of ITIL©, Service Management Best Practices and just
pragmatic leadership concepts, Ken is the only person (thus far) to have
received two highly prestigious industry honors: the itSMF USA Lifetime
Achievement Award and the HDI Ron Muns Lifetime Achievement Award.
Ken's usually humorous and entertaining but always pragmatic, informative,
insightful, and topical presentations consistently receive glowing accolades.
Now being "mostly retired", he focuses his time facilitating V*A*L*U*E
Formula Workshops, writing, speaking and traveling the world with his wife,
Mary.

Presenting: