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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Kenneth E WendleAuthor, Consultant, FacilitatorEdify ITSM

Ken Wendle is the “Value Wizard.”

The author of white papers and industry articles - as well as the acclaimed book, "The V*A*L*U*E Formula" - Ken has delivered his unique value as a keynote or featured speaker across the United States and internationally.

In recognition of his essential role in creating awareness, adoption, and expansion of Service Management Best Practices throughout the USA and globally, he has been awarded two highly prestigious industry honors - the itSMF USA Lifetime Achievement Award and the HDI Ron Muns Lifetime Achievement Award.

Ken's energetic, humorous, entertaining, pragmatic, informative, insightful, and topical presentations consistently earn the highest praise, like this: “Ken most certainly delivered a great deal of value to our event, sharing his broad experience in an entertaining yet highly informative manner.”

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