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Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Tom WilkConsultant & CoachWilk Consulting Group

Tom Wilk is the principal consultant for Wilk Consulting Group. Over the past 25 years he has evolved as a leader focusing on performance improvement and helping employees find their way along their career path. Tom has a bachelor’s degree in Computer Science and earned his master’s degree from Carnegie Mellon University in Public Management in 2020. He was named as one of HDI’s Top 25 Thought Leaders of 2021 and 2022. Tom holds several positions in HDI Local Chapters including VP of Sponsorship in the Steel City Chapter in Pittsburgh, Regional Vice President and host of the HDI Local Chapters LiveStream Show. Feel free to connect with him on LinkedIn, Facebook, and YouTube