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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Robert WoodsPrincipal ConsultantScrum Inc

Robert Woods has been in the Agile space for 20+ years and started in IT before that working in an ITSM environment. He has written articles, been a guest speaker on podcasts, spoken on ITIL concepts in ITSM, Support Structures and Agile in ITSM. As a passion, Robert has helped multiple global organizations apply Agile methods to their support organizations to help them align with the greater enterprise strategy. He is the creator of the CLEAR concept for scaling agility, host of the Unlocking Agile podcast and Principal Consultant for Scrum Inc.

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