Adam Hohbein (Support Center Manager, Ameritas)
Chris Eder (Technology Support Manager, IGS Energy)
Date: Tuesday, April 30
Time: 10:15 am - 11:15 am
2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass -
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Optimizing the Support Organization, Modernizing Service Management
Vault Recording: TBD
Audience Level: All
The service desk can be thought of as infinite game, as described by Simon Sinke, "where the players come and go, the rules are changeable, and there is no defined endpoint." The business's needs change rapidly, your staff is always turning over, and technology is always changing faster than most of us can keep up. How do we recruit new analysts or interns to our service desk teams when service and support aren't as hot as AI or cybersecurity? How do we help our associates grow in their careers while providing value to the support provided to the business? How do we accomplish continual improvement in the face of endless change in the world of IT? Join Chris Eder and Adam Hohbein to discuss these challenges and much more and leave with some ideas to help move your service desk forward.
Recruiting / Retention