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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 101: The Infinite Service Desk: How to Stay Engaged in the Ever-Changing World of Technology

Adam Hohbein  (Support Center Manager, Ameritas)

Chris Eder  (Technology Support Manager, IGS Energy)

Date: Tuesday, April 30

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Optimizing the Support Organization, Modernizing Service Management

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

The service desk can be thought of as infinite game, as described by Simon Sinke, "where the players come and go, the rules are changeable, and there is no defined endpoint." The business's needs change rapidly, your staff is always turning over, and technology is always changing faster than most of us can keep up. How do we recruit new analysts or interns to our service desk teams when service and support aren't as hot as AI or cybersecurity? How do we help our associates grow in their careers while providing value to the support provided to the business? How do we accomplish continual improvement in the face of endless change in the world of IT? Join Chris Eder and Adam Hohbein to discuss these challenges and much more and leave with some ideas to help move your service desk forward.

Takeaway

Continual Improvement
Development Possibilities
Recruiting / Retention
Engagement