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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Adam HohbeinSupport Center ManagerAmeritas

Adam has been involved in the IT industry for more than 20 years, working in various roles throughout his career. Some of those roles include Help Desk Technician, Systems Admin, Network Admin, and Management from being a single IT “Jack of All Trades” for a manufacturing plant to leadership roles for large organizations with large IT Departments. He is currently the IT Support Center Manager for Ameritas, where he leads a multi-year CSAT award-winning team. Adam considers himself a Servant Leader where he focuses on Development, Engagement, and Culture for his team as well as the organization. Empathy and compassion are key to being a part of his team. Adam is also the President of the HDI – Nebraska chapter where he is united in the HDI focus to energize and empower IT support and service management professionals to make a real difference in their careers and organizations.