Leaders are navigating challenges that can feel conflicting at times. How do you value people while also driving business outcomes? How do you push for better productivity while ensuring your team does not work under the pretense that their worth is only as good as their output (a sentiment detrimental to both employee and organization)?

Leading our people effectively and driving business outcomes often feel at war with each other. Yet they don't have to. There is a bridge that enables both - servant leadership.

In this session we will look at best practices in servant leadership and discuss how leveraging the behaviors and practices of servant leadership can enable more engaged employees AND better business outcomes.

Every leader wants to provide a better employee experience and customer experience. Every leader wants to ensure they are adding value to both people and the organization.

Whether you have the latest Generative AI solutions, or your support team primarily lives in email queues. No matter the organization, the size or industry – achieving both better business outcomes and employee engagement together, is possible. This session will aim to dive into how as technology and support team leaders, we can do just that.

Takeaway

1. People Matter: Valuing relationships and well-being, and prioritizing people drives meaningful outcomes, not just output for our teams and organizations.

Listening, Empathy, Commitment to the Growth of People are behaviors that when leveraged effectively can help leaders engage their team, stakeholders and the business to drive better outcome. Leaders must know how technology, processes and our day-to-day are serving people (employee and customer alike) if they want to thrive.


2. Purpose Matters: Aligning purpose with actions, technology and how we engage people is crucial for both people and organizational outcomes.

Foresight, stewardship, and awareness are essential for linking personal and organizational purposes. Leaders must know the purpose of the organization and how their team adds value to that purpose...and make sure their team knows the same.

3. Persistence Matters: Consistency in leadership and actions is vital for achieving outcomes. Persistence means doing the right things repeatedly to build trust and sustain communities within the organization.

Commitment to the Growth of People, Building Community, Awareness enable support teams to have a seat at the table when it counts the most. Perseverance through each contact or technology change and consistency in tying our action to the business impact in language that our team stakeholders understand fuels an organization that thrives.

Served people, Serve people. Served teams, serve customers. Served customers enable an organization to thrive.