Angie Tobin (Enterprise Help Desk Product Manager, Boeing)
Emma Kuntz (Virtual Agent Product Manager, Boeing)
Date: Tuesday, April 30
Time: 11:30 am - 12:30 pm
2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass -
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Achieving Service Excellence, Evolving the Customer and Employee Experience
Vault Recording: TBD
Audience Level: Fundamental
In this session, Angie Tobin and Emma Kuntz will take attendees on a deep dive into The Boeing Company's past, present, and future journey toward delivering exceptional customer service and improving overall operational efficiency. Learn how they're building on past achievements -- such as implementing multiple channels (including self-service), launching a gamification program, and executing an enterprise-wide unified branding strategy -- by embracing emerging technologies, like generative AI, analyzing data trends to identify opportunities for leveraging emerging tech, and partnering with customers to fully understand their support needs and increase adoption of digital support methods. Walk away with tips you can use in our own organization to maximize value and productivity.
• How to deliver exceptional customer service
• Analyzing data trends to identify key areas for leveraging GenAI
• How to partner with customers to understand support needs and increase adoption of digital support methods