In today's IT landscape, we're hearing a lot about Experience Level Agreements (XLAs) and Experience Management, and for good reason. Gartner has spotlighted XLAs as a critical emerging approach, positioning them in the "Innovation Trigger" phase of their Hype Cycle for the Digital Workplace. Gartner projects that by 2025, over 50% of companies will have implemented XLAs, signaling a strong shift toward prioritizing experience in service management. Across industries, companies are increasingly creating dedicated experience roles and launching experience-driven initiatives.

Join us for this panel discussion where you'll go beyond theory and white papers. Hear from organizations actively embedding Experience Management and XLAs into their IT and business ecosystems, each at different maturity stages in their journey. You'll gain insight from leaders who have pioneered this shift, from securing executive buy-in to navigating the challenges of cultural transformation. Whether you're just starting or refining your approach, this panel will provide actionable steps and expert advice on evolving your service model.

Bring your questions, and leave with a clearer view of how to enhance both employee and customer experiences within your organization.

Takeaway

Exposure to the benefits of Experience Management and practical examples of real-world XLAs in action.

Insight into XLAs vs. SLAs, and how Experience Management differs from traditional IT Service Management

A better understanding of how to integrate experience data (X-data), operational data (O-data), and technical data (T-data) to measure experience and drive impactful improvements

Recognize the role of an Experience Management Office (XMO) and how it can support sustained change