CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Rae Ann BrunoPresidentBusiness Solution Training and Consulting

Rae Ann Bruno is the President of Business Solutions Training, Inc (BST), an organization focused on training and consulting in various areas of Experience, IT Service Management, Knowledge-Centered Service (KCS), Service Desk Improvement, Internal Marketing, Metrics and ITIL Process Improvement.

Rae Ann has been an HDI Business Associate for training and consulting since 2006. She was named one of HDI’s Top 25 thought leaders in 2016, 2021, and 2022 and was inducted into the HDI Hall of Fame in 2017. She was also named one of Cherwell’s IT Legends in 2017 as well. Rae Ann is a host for XLA.TV and holds several HDI, XLA Collab, ITSM Academy and ITIL certifications. She is a frequent speaker at leadership and support conferences and the author of many articles and white papers.