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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Rae Ann BrunoPresidentBusiness Solutions Training, Inc.

Rae Ann Bruno is the President of Business Solutions Training, Inc (BST), an organization focused on training and consulting in various areas of Experience, IT Service Management, Knowledge-Centered Service (KCS), Service Desk Improvement, Internal Marketing, Metrics and ITIL Process Improvement. Rae Ann has been an HDI Business Associate for training and consulting since 2006. She was named one of HDI’s Top 25 thought leaders in 2016, 2021, 22, 23 and was inducted into the HDI Hall of Fame in 2017. She was also named one of Cherwell’s IT Legends in 2017. Rae Ann is an APMG-certified trainer for Experience Essentials, XLA Foundation, and XLA Practitioner and a host for XLA.TV. She has earned several HDI, Experience Collab/APMG , ITSM Academy and ITIL certifications. She is a frequent speaker at leadership and support conferences and the author of many articles and white papers.