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Rae Ann Bruno is the President of Business Solutions Training, Inc (BST), an organization focused on training and consulting in various areas of Experience, IT Service Management, Knowledge-Centered Service (KCS), Service Desk Improvement, Internal Marketing, Metrics and ITIL Process Improvement.
Rae Ann has been an HDI Business Associate for training and consulting since 2006. She was named one of HDI’s Top 25 thought leaders in 2016, 2021, and 2022 and was inducted into the HDI Hall of Fame in 2017. She was also named one of Cherwell’s IT Legends in 2017 as well. Rae Ann is a host for XLA.TV and holds several HDI, XLA Collab, ITSM Academy and ITIL certifications. She is a frequent speaker at leadership and support conferences and the author of many articles and white papers.