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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 402: The Secret of Experience, Engagement and Evolution: XLAs and Beyond

PATRYCJA SOBERA  (VP, End User Experience, Unisys)

Davoud Pourhossein  (Director of Strategy & Innovation, unisys)

Location: Room 111

Date: Wednesday, May 1

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Achieving Service Excellence

Session Type: Case Study

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Unisys is proud to have been an early adopter and leader in experience management, and we're committed champions of experience level agreements (XLAs) and the role they can play in the modern workplace. But experience is so much more than XLAs; it touches every facet of the organization, including any successful organization's most important asset: its people. Employee engagement is the difference between success and failure, no matter what industry you serve. In this session, Patrycja Sober and Davoud Pourhossein will explain how experience management can open up new avenues to connecting your teams an ultimately take your business engagement to new heights.