SupportWorld Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live Schedule 2025

Session 404: IT Interns – The Future of Smarter Service

Adam Hohbein  (Service Desk Manager, Ameritas)

Date: Thursday, May 22

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Evolving the Customer and Employee Experience, Leading World-Class Teams

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

Interns are our future. As leaders, we have just as much to learn from our interns as we have to teach them. This leads to Smarter Service. Obtaining an IT Internship is a great opportunity for someone pursuing a career in the IT industry, as well as a great opportunity for a business to develop the future of IT. Join Adam Hohbein to learn how the IT Support Center at Ameritas builds a lasting relationship with their IT Interns to continually improve their environment as well as develop individuals for the future of IT. This session will talk about empowering your interns to do more than just the basics, developing them to succeed within or outside of your organization, and building lasting relationships that benefit both the intern and the business.

Takeaway

Mentoring opportunity
Fresh perspective on the ever-changing world of IT
Development Possibilities
Lasting Relationships