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SupportWorld Live Schedule 2025

Session 405: Just Do It - Intro to Lean at Chick-fil-A

Joel Koh  (Principal Team Leader, Continuous Improvement, Chick-fil-A)

Date: Thursday, May 22

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Optimizing the Support Organization, Achieving Service Excellence

Session Type: Session

Vault Recording: TBD

Audience Level: All

Join us for an engaging, one-hour introduction to Lean principles taught at Chick-fil-A. In this interactive workshop, you'll learn how Lean can streamline your daily operations, enhance customer satisfaction, and empower your team to drive continuous improvement. We'll explore the concept of value from the customer's perspective and dive into the eight forms of waste. Understanding and identifying these wastes will equip you with the knowledge to spot inefficiencies in your workflows. Whether you're new to Lean or looking for practical ways to apply these principles to your help desk operations, this workshop offers actionable insights that you can implement immediately. You'll leave with a toolkit of strategies to reduce waste, create value, and foster a culture of continuous improvement within your team. Don't miss this opportunity to discover how Lean can transform your help desk into a more efficient, effective, and engaged team!

Takeaway

• Learn the basics of Lean principles and how to use them in your daily tasks.
• Understand the eight different types of waste and how to identify them in your work.
• Get practical tips to improve customer satisfaction by creating more value.
• Receive a set of tools and strategies to continually improve your team's performance.
• Develop skills to make your help desk more efficient and engaged.