Joel Koh has over 20 years of experience as a Lean Six Sigma Master Black Belt. Starting his career at GE Capital, Joel has successfully improved various business functions globally and across multiple industries, including financial services, technology, and the restaurant sector. His expertise ranges from leading crucial projects deemed vital by company leadership to optimizing small operational teams. In his current role at Chick-fil-A, Joel leads the Continuous Improvement team at their support desk, fostering a culture of improvement through training, coaching, and sharing best practices. Joel is passionate about learning, teaching, and helping others grow. He trains Lean Six Sigma professionals to be effective in any area of the business, guiding them toward their career goals and aspirations. Joel has also taught classes on continuous improvement and leadership principles to hundreds of participants. He believes that continuous improvement is not only a skill but also a mindset that can help anyone achieve their personal and professional goals.

Presenting:

• Session 405: Just Do It - Intro to Lean at Chick-fil-A