CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 501: Total Experience Management: Unleashing Exceptional Connections

Jason Wischer  (Managing Consultant, 1WISCH)

Kristi Lawrence  (IT Support Leader, Tyler Technologies)

Location: Room 105

Date: Wednesday, May 1

Time: 11:30 am - 12:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Evolving the Customer and Employee Experience, Achieving Service Excellence

Session Type: Case Study

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Whether you're in customer service, team management, or strategic decision-making, this session offers invaluable insights into the Total Experience. Discover how every touchpoint, from employee interactions to digital interfaces, creates an unforgettable customer journey. Uncover the synergy between employee and customer experiences, vital for crafting a unified brand promise. Learn how a positive work environment empower employees to deliver exceptional service, elevation customer satisfaction and loyalty. In this session, attendees will learn strategies for aligning employee and customer experiences, boosting productivity and performance, and fostering a thriving company culture that attracts and retains top talent paving the way for sustained business success.


* Strategies to improve the way you measure experience
* Ideas to create unforgettable experiences
* Examples to create better digital touch points
* Strategies to strengthen employee engagement and customer loyalty
* Hear about how other people are using metrics in their organization through a different lens you can apply to your organization