While often perceived as a framework of charts and workflows, ITSM is truly all about the people. People with the skills and savvy to ensure the seamless operation of processes, the efficient resolution of incidents, and the smooth management of changes, all while meeting the expectations of both IT and business stakeholders. But it's the processes embedded in the framework that empower your people to work cohesively, efficiently, and effectively. In this session, Doug Tedder and Randy Celaya will delve into why processes coupled with the human element are so important for successful ITSM. From skilled problem solvers to change managers, support teams, and financial experts, it's the collaboration of individuals that ensures IT services align seamlessly with your organization's goals and ambitions. Attend the session to uncover how people breathe life into processes and how processes empower people to success in the ever-changing world of technology.