Randy Celaya is a distinguished leadership coach, educator, and sought-after keynote speaker specializing in IT leadership, contact center management, and service excellence. With an illustrious career spanning over three decades, he has held pivotal leadership roles such as Director of IT Services at a major pet retailer and Director of Education at Support Technologies. In 2006, he co-founded Results Focused Training Corporation and currently serves as the Founder and CEO of TASC Training andDevelopment. Beyond the realm of corporate leadership, Randy's passion lies in coaching and community service. He serves on the Board of Directors for Family Reading, Inc., championing child literacy, and dedicates his time as a court-appointed special advocate for foster children. Through his unwavering dedication, Randy epitomizes a rare fusion of leadership excellence and community commitment, setting an inspiring example for all aspiring leaders and coaches.

Presenting:

• Pre-01: HDI Support Center Director
• Session 306: Industry Perspective - The Mastermind Panel