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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Randy CelayaHDI Business Associate and President/FounderThe Coaching Bridge

Randy Celaya is a trainer and instructor with over two decades of service and support industry experience. He is a strong motivator, a results-focused coach, and an effective communicator who works with groups and individuals to achieve success. Randy has worked extensively with support organizations and contact centers around the world to develop and train professional to director-level positions in foundational to advanced, strategic skills.