Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Randy Celaya is an independent, sought-after executive coach, consultant, and trainer.
Since 1998, Randy has educated thousands of support professionals globally and continues to consult and educate virtually. With his experience and knowledge, Randy was critical in the conception and creation of the help desk industries first training and certification programs.
Randy has written top trending articles for Support World Magazine, is a sought-after guest speaker and judge panelist for support industry conferences and events. In 2007 Randy was asked to join the National Facilitator Database reserved for speakers who are among the best in their industry.