Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Randy Celaya is an instructor and consultant with over three decades of service and support industry experience. He is a strong motivator, a results-focused coach who works with groups and individuals to achieve success. Since 1998, Randy has educated thousands of business professionals globally and continues to consult and educate virtually with IT service desks, contact centers, and service and support teams around the world. Randy is a sought-after guest speaker and judge panelist for the service and support industry conferences and events. In 2007 Randy was asked to join the National Facilitator Database (NFDB) reserved for speakers who are among the best in their industry.