This mastermind panel features support and service management industry experts sharing their experience and insights into the current trends that are driving change and innovation. From AI and automation, managing hybrid and remote teams, experience management and process improvement, this esteemed group will discuss their own experience, insights, and projections on the current and future state of the industry in addition to what they're seeing and experiencing in IT organizations of all sizes. You will leave with strategic and practical takeaways to inform and influence your organization's path going forward. Attend this can't-miss session to gain exclusive access to the people and trends that are driving the IT industry forward into 2025