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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Donald ChewSupervisor - IT Help Desk UnitMayo Clinic

Donald Chew is a leader in the IT service and support industry with a passion for the customer experience. He joined the Mayo Clinic IT Help Desk in 2001 and has been a Supervisor there for the past 12 years. Donald has been deeply involved with HDI since 2013 serving in various local chapter roles, national committees, and currently as a District President.