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SupportWorld Live Schedule 2025

Session 402: Unlock Your Potential: Career Growth Hacks from IT Support Pros

Erica Marois  (Sr. Manager, Content & Community, Informa)

Date: Thursday, May 22

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Achieving Service Excellence, Leading World-Class Teams

Session Type: Session

Vault Recording: TBD

Audience Level: Intermediate

Join us for an inspiring panel discussion featuring four distinguished IT industry experts and HDI Local Chapter leaders. Discover practical hacks, tips, and strategies to take charge of your professional development and accelerate your career growth. Our panelists will share their unique career journeys, offer valuable insights on navigating challenges, and provide actionable advice on how to stay ahead in IT. Whether you're just starting out or looking to level up, this session will give you the motivation and tools you need to thrive in your career. Don't miss the chance to learn from those who've been there, done that!

Panelists:

Donald Chew, IT Helpdesk Supervisor, Mayo Clinic
Chris Eider, Technology Support Manager, IG
Teresa Pelley, Service Desk Lead, PSCU
Tyler Russell, Information Technology Program Manager, The MIL Corporation

Takeaway

1. Effective Networking Strategies: Learn how to build meaningful connections within the IT community through local chapters, professional networks, and mentorship opportunities to open doors for career advancement.

2. Skill Development Hacks: Discover which technical and soft skills are most in-demand in IT support, along with tips for learning them on a budget through online courses, certifications, or self-directed study.

3. Career Mapping & Goal Setting: Gain practical advice on how to set clear career goals, create a personal development plan, and track progress to ensure continuous growth and upward mobility.

4. Navigating Career Challenges: Hear from IT pros on overcoming common obstacles, such as burnout, shifting job roles, and adapting to new technologies, with actionable strategies for staying resilient and adaptable.

5. Personal Branding Tips: Learn how to effectively showcase your expertise and accomplishments, both online (via LinkedIn, blogs, or portfolios) and offline, to stand out in a competitive job market.