Sandi Conrad, Advisory Fellow at Info-Tech Research Group, has a wealth of experience in the technology sector focused on IT asset management, service management and operations. Throughout her career, Sandi has demonstrated a strong commitment to helping organizations optimize their IT investments and achieve operational efficiency through effective IT operations and service management practices. She is known for her ability to analyze complex IT environments and develop practical solutions that deliver measurable results. In her current role at Info-Tech Research Group, Sandi works closely with clients to understand their unique needs and challenges and provides them with actionable insights and best practices to help them achieve their goals.

Presenting:

• Session 601: The Future of AI Driven Personalization of Service