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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Paul GargiuloDirector, Ed Tech and User ServicesWest Chester University

IT organizational leader with over 20 years in Higher Education developing customer-centric IT Service Desks and broadening the use of technology in academic settings. Paul served as the team lead through West Chester University’s ServiceNow IT Service Management implementation, and managed other complex implementations such as WCU’s video streaming platform, Panopto, and Learning Management System, Brightspace by D2L.