Peter McGarahan is an accomplished professional serving as the Senior Director of IT Infrastructure Services at First American Financial Company. With over 40 years of experience in IT, Business, and Service leadership, Peter has established himself as an industry expert and global thought-leader in customer and technical service management. Recognized for his exceptional knowledge and ability to present complex information in a captivating manner, Peter has received numerous accolades and awards throughout his career. He consistently ranks as one of the top-rated speakers at renowned industry events such as HDI, Pick Elephant and CMP. As the founder of McGarahan & Associates, Peter dedicated himself to sharing his wealth of experience and lessons learned. He actively contributes to the industry through writing articles, publishing papers, and delivering insightful presentations at conferences worldwide. Under Peter's leadership, the Taco Bell support organization achieved industry recognition, earning the prestigious Help Desk Institute Team Excellence Award in 1995. In 1999, he was honored by IT Support News as one of the Top 25 Professionals in the Service and Support Industry. Peter's tireless dedication to mentoring and leadership coaching earned him the title of The Legend of the Year as voted by support professionals in 2002 and 2004 at the Help Desk Professionals conference. In recognition of his extraordinary contributions and unwavering commitment to the technical support industry, Peter was inducted into the HDI Hall of Fame in 2017. Peter resides in Yorba Linda, CA with his wife Melissa, and their children, Connor, and Kayleigh. In his free time, he indulges his passion for Rock 'n Roll and enjoys playing the drums whenever possible.

Presenting:

• Session 306: Industry Perspective - The Mastermind Panel