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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Teresa PelleyTeam Lead, IT Service DeskPSCU

Teresa Pelley is an IT Leader with more than 20 years of experience in the IT Support field. She is a long-time member of HDI, and currently holds the office of VP of Communications for the recently rebooted HDI Skyway Chapter. She is currently on the National Communications Committee, the National Awards Committee, 2022 Summit Planning Committee, and the Officer Fundamentals Forum. She was awarded the Rising Star award at the 2022 LCO Summit. She is passionate about customer support and strives for her team to provide world class service through continuous improvement and training. In 2020, Teresa relocated from Nebraska to St. Petersburg, FL. She is now a Level II Service Desk Lead at PSCU, a premier financial services organization. PSCU has received the HDI Pinnacle of Excellence award in 2021 and 2022.