SupportWorld Live Schedule 2024
HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.
You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.
Teresa Pelley, Service Desk Team Lead, PSCU
Teresa Pelley is an IT Leader with more than 20 years of experience in the IT Support field. She is a long-time member of HDI, and currently holds the office of VP of Communications for the recently rebooted HDI Skyway Chapter. She is passionate about customer support and strives for her team to provide world class service through continuous improvement and training. In 2020, Teresa relocated from Nebraska to St. Petersburg, FL. She is now a Level II Service Desk Lead at PSCU, a premier financial services organization. PSCU has received the HDI Pinnacle of Excellence award in 2021, 2022 and 2023.