Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Angee Phong is the Global Head of IT Service Desk at SS&C Technologies, the world’s largest hedge fund and private equity administrator. She provides the vision and strategic direction in a multiplatform environment. Prior to SS&C, Angee transformed teams at The Walt Disney Company, Bristol-Myers Squibb, First Advantage and PSCU over the course of her 20+ year career. She is extremely passionate about educating, empowering and inspiring not only her team at SS&C but also IT professionals across the industry. Angee truly enjoys developing high performing teams and driving operational excellence. She has been a member of HDI for over 15 years, was a member of the HDI Desktop Advisory Board and a HDI Team Award recipient in 2021. Angee holds a B.S. in Movement Studies Exercise Science from East Stroudsburg University, is a certified advance PADI diver and World Paddle Association paddleboard instructor.