SupportWorld Live Schedule 2024
HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.
You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.
Michael Thomas, Assistant Director, Ed Tech and User Services, West Chester University
Michael Thomas: IT professional with 25 years of experience who excels at developing and implementing customer service strategies in fast-paced environments. Extensive experience with IT management and customer service. In-depth understanding of how best practices, Continuous Improvements (CI), and well-trained staff work together to drive technology solutions.