Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Doug Tedder is the principal of Tedder Consulting LLC, a service management and IT governance consultancy. Doug is a recognized thought leader who is equally adept in interactions ranging from senior leaders to day-to-day practitioners. Doug’s passion is helping and inspiring good IT organizations to become exceptional. His attention to detail, industry knowledge, emotional intelligence, and the ability to “see the big picture” and make it actionable has resulted in a track record of success in transforming IT organizations into valued business leaders.