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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 406: Master Class in Support Excellence: Wisdom from Prominent HDI Business Associates

Deborah Monroe  (CEO, Ignite Achievements Int'l)

Rae Ann Bruno  (President, Business Solutions Training (and Consulting), President, Business Solutions Training (and Consulting))

Randy Celaya  (Support Center Consultant, Educator, and Executive Development Coach, TASC Training and Development)

Ric Mims  (Consultant, SDI Presence, LLC)

Tony North  (Senior IT Manager, King County)

Location: Room 104

Date: Wednesday, May 1

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Optimizing the Support Organization

Session Type: Session

Vault Recording: TBD

Audience Level: Intermediate/Advanced

Join us for an exclusive panel featuring prominent HDI business associates. This session offers attendees a unique chance to glean invaluable insights from seasoned leaders in service and support. Covering a spectrum of topics including best practices, service strategies, value measurement, impactful technologies, and industry trends, this discussion promises to be a wealth of expertise for optimizing support for your organization.


- Topic and experience driven
- Sharing learning experiences and relevant lessons learned
- Emerging Technologies & Trends
- Strategic Leadership
- Measurements and Value