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Support World Live

SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

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All Sessions Speakers My Schedule
G

Gonzalez, Kenneth

Title: Head of Analyst

Company: Freshworks

Graf, Andrew

Title: Chief Product Officer

Company: TeamDynamix

Gregorio, Donna

Title: Department Head, IT

Company: The MITRE Corporation

H

Hanson, Michael

Title: VP, IT Service Desk Operations

Company: PSCU

Hoffmann, Glen

Title: Sr. Business Process Consultant / Team Lead

Company: Computer Design & Integration

Hoffmann, Julie

Title: Assistant Director, IT Help Desk

Company: Butler University

Hohbein, Adam

Title: Support Center Manager

Company: Ameritas

J

Jackman, Melissa

Title: Director, IT Service and Support Management

Company: Duquesne University

Jacoby, Darryl

Title: Group Supervisor, Help Desk & Desktop Services

Company: Johns Hopkins University Applied Physics Lab

Javorsky, Wade

Title: Director of IT Operations

Company: Butler University

Jensen, Jeff

Title: Founder and Principal

Company: I Train IT Leaders LLC

K

Karley, Quinn

Title: Support Lead IV

Company: Rochester Institute of Technology

Katsouros, Mark

Title: Senior Director, Engineering and Operations

Company: Duquesne University

Koh, Joel

Title: Principal Team Leader, Continuous Improvement

Company: Chick-fil-A

Kuntz, Emma

Title: Virtual Agent Product Manager

Company: Boeing

L

Landauer, Julia

Title: NASCAR 2-Time Champion and Motivational Speaker

Company: NASCAR

Lawes, Tim

Title: Senior Director, Technical Sales

Company: SymphonyAI

Lawrence, Kristi

Title: IT Support Leader

Company: Tyler Technologies

Lipusch, Jeremy

Title: Healthcare Account Executive

Company: TEKsystems

Lukken, Laurie

Title: Senior Solution Center Manager

Company: NFM

M

Macdermid, Katrina

Title: Co-founder & Director

Company: HIT Global

McGuire, Rocky

Title: Head of North America - Service Desk

Company: Unisys

McMahon, Tom

Title: IT Manager

Company: Ulta Beauty

Mims, Ric

Title: Consultant

Company: SDI Presence, LLC

Monroe, Deborah

Title: CEO

Company: Ignite Achievements Int'l