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Speakers 2025

G

Gillis, Chris

Title: Director, Service Desk

Company: University of Notre Dame

Graves, Omar

Title: Senior Manager IT Service Desk

Company: Mercer Advisors

H

Hamilton, Declan

Title: Director

Company: Learn. Inspire. Deliver

Hanson, Michael

Title: Vice President, IT Support Operations

Company: Velera

Hayes, Craig

Title: Senior Manager - Service Desk Systems and Support

Company: Navy Federal Credit Union

Hohbein, Adam

Title: Service Desk Manager

Company: Ameritas

Howden, Valence

Title: Advisory Fellow

Company: Info-Tech Research Group

J

Jackman, Melissa

Title: Director, IT Service Management & Support

Company: Duquesne University

Jacoby, Darryl

Title: Group Supervisor, Help Desk & Desktop Services

Company: Johns Hopkins University Applied Physics Lab

Jensen, Jeff

Title: Founder and Principal

Company: I Train IT Leaders LLC

Jerke, Fabiane Campos Vale

Title: GERENTE DE EQUIPE DE TI

Company: Banco do Brasil

Johnson, Carmen

Title: Service Delivery Manager - Digital Workplace Solutions

Company: Mallinckrodt Pharmaceuticals

K

Katsouros, Mark

Title: Sr. Director, IT Engineering & Operations

Company: Duquesne University

Koh, Joel

Title: Principal Team Leader, Continuous Improvement

Company: Chick-fil-A

L

Lopes Da Silva, Marcus

Title: Technology Specialist

Company: Banco do Brasil

M

Mark, Rebecca

Title: Head of Lending Support

Company: Farm Credit Mid-America

Marois, Erica

Title: Sr. Manager, Content & Community

Company: Informa

McGarahan, Peter

Title: Senior Director Workplace & Collatboration Services

Company: First American Financial

McGuire, Rocky

Title: Head of North America - Service Desk

Company: Unisys

Mims, Ric

Title: ServiceNow Solutions Director

Company: SDI Presence LLC

Monroe, Deborah

Title: CEO

Company: Ignite Achievements, Int'l

Montague, Gina

Title: Manager, Support Operations

Company: Infinite Campus

Morris, Weston

Title: Sr. Director, Global Strategy | Digital Workplace Solutions

Company: Unisys

Morrison, Monica

Title: Director, IT Delivery

Company: Marriott International

N

Nance, Alan

Title: Vice President Experience Advocacy

Company: XLA Institute