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May 3-7, 2026
Caesars PalaceLas Vegas, NV

SupportWorld Live Schedule 2025

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly!

Click on session titles for full session descriptions. All times noted are in PDT.

All Sessions Speakers My Schedule

View Sessions As:

List Grid

Pass Type

Passes and Prices

Track

Session Type

May 18 Sunday | 7:30 am

Breakfast

Location: Chairmans Ballroom

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Event Experience

Registration

Location: Chairmans Foyer

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Registration

May 18 Sunday | 8:30 am

Pre-01: HDI Support Center Director

Speaker: Randy Celaya  (The Coaching Bridge)

Location: Room 301

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Pre-Conference Training

Pre-02: HDI Support Center Manager

Speaker: Doug Tedder  (Tedder Consulting LLC)

Location: Room 302

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Pre-Conference Training

Pre-05: ITIL 4 Foundation

Speaker: Greg Sanker  (ITSM Transition)

Location: Room 305

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Pre-Conference Training

Pre-06: XLA Foundation

Speaker: Rae Ann Bruno  (Business Solutions Training, Inc.)

Location: Room 304

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Pre-Conference Training

May 18 Sunday | 12:30 pm

Lunch

Location: Chairmans Ballroom

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Event Experience

May 19 Monday | 7:30 am

Breakfast

Location: Chairmans Ballroom

Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only, 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Event Experience

Registration

Location: Chairmans Foyer

Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only, 3-day Training + Standard Conference Pass, 3-day Training Only, Premium Conference Pass

Session Type: Registration

May 19 Monday | 8:30 am

Pre-01: HDI Support Center Director

Speaker: Randy Celaya  (The Coaching Bridge)

Location: Room 301

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Pre-Conference Training

Pre-02: HDI Support Center Manager

Speaker: Doug Tedder  (Tedder Consulting LLC)

Location: Room 302

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Pre-Conference Training

Pre-05: ITIL 4 Foundation

Speaker: Greg Sanker  (ITSM Transition)

Location: Room 305

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Pre-Conference Training

Pre-06: XLA Foundation

Speaker: Rae Ann Bruno  (Business Solutions Training, Inc.)

Location: Room 304

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Pre-Conference Training

Pre-07: HDI Support Center Team Lead

Speaker: Jeff Jensen  (I Train IT Leaders LLC)

Location: Room 351

Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only

Session Type: Pre-Conference Training

Pre-08: AI and Automation for Service and Support

Speaker: Josh Streets  (QX Now)

Location: Room 352

Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only

Session Type: Pre-Conference Training

May 19 Monday | 12:30 pm

Lunch

Location: Chairmans Ballroom

Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only, 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Event Experience

May 20 Tuesday | 7:30 am

Breakfast

Location: Chairmans Ballroom

Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only, 3-day Training + Standard Conference Pass, 3-day Training Only, Premium Conference Pass

Session Type: Event Experience

Registration

Location: Chairmans Foyer

Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only, 3-day Training + Standard Conference Pass, 3-day Training Only, Premium Conference Pass, Standard Conference Pass

Session Type: Registration

May 20 Tuesday | 8:30 am

Pre-01: HDI Support Center Director

Speaker: Randy Celaya  (The Coaching Bridge)

Location: Room 301

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Pre-Conference Training

Pre-02: HDI Support Center Manager

Speaker: Doug Tedder  (Tedder Consulting LLC)

Location: Room 302

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Pre-Conference Training

Pre-05: ITIL 4 Foundation

Speaker: Greg Sanker  (ITSM Transition)

Location: Room 305

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Pre-Conference Training

Pre-06: XLA Foundation

Speaker: Rae Ann Bruno  (Business Solutions Training, Inc.)

Location: Room 304

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only

Session Type: Pre-Conference Training

Pre-07: HDI Support Center Team Lead

Speaker: Jeff Jensen  (I Train IT Leaders LLC)

Location: Room 351

Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only

Session Type: Pre-Conference Training

Pre-08: AI and Automation for Service and Support

Speaker: Josh Streets  (QX Now)

Location: Room 352

Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only

Session Type: Pre-Conference Training

Pre-11: Transform Your Leadership: Boost Team Engagement, Productivity, and Retention

Speaker: N.J. Robinson  (Hi-Tech Leadership LLC)

Location: Room 320

Pass Type: Premium Conference Pass

Session Type: Workshop