SupportWorld Live Schedule 2025
HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.
You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly!
Click on session titles for full session descriptions. All times noted are in PDT.
Location: Chairmans Ballroom
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Event Experience
Location: Chairmans Foyer
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Registration
Pre-01: HDI Support Center Director
Speaker: Randy Celaya (The Coaching Bridge)
Location: Room 301
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Pre-Conference Training
Pre-02: HDI Support Center Manager
Speaker: Doug Tedder (Tedder Consulting LLC)
Location: Room 302
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Pre-Conference Training
Speaker: Greg Sanker (ITSM Transition)
Location: Room 305
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Pre-Conference Training
Speaker: Rae Ann Bruno (Business Solutions Training, Inc.)
Location: Room 304
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Pre-Conference Training
Location: Chairmans Ballroom
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Event Experience
Location: Chairmans Ballroom
Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only, 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Event Experience
Location: Chairmans Foyer
Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only, 3-day Training + Standard Conference Pass, 3-day Training Only, Premium Conference Pass
Session Type: Registration
Pre-01: HDI Support Center Director
Speaker: Randy Celaya (The Coaching Bridge)
Location: Room 301
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Pre-Conference Training
Pre-02: HDI Support Center Manager
Speaker: Doug Tedder (Tedder Consulting LLC)
Location: Room 302
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Pre-Conference Training
Speaker: Greg Sanker (ITSM Transition)
Location: Room 305
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Pre-Conference Training
Speaker: Rae Ann Bruno (Business Solutions Training, Inc.)
Location: Room 304
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Pre-Conference Training
Pre-07: HDI Support Center Team Lead
Speaker: Jeff Jensen (I Train IT Leaders LLC)
Location: Room 351
Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only
Session Type: Pre-Conference Training
Pre-08: AI and Automation for Service and Support
Speaker: Josh Streets (QX Now)
Location: Room 352
Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only
Session Type: Pre-Conference Training
Location: Chairmans Ballroom
Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only, 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Event Experience
Location: Chairmans Ballroom
Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only, 3-day Training + Standard Conference Pass, 3-day Training Only, Premium Conference Pass
Session Type: Event Experience
Location: Chairmans Foyer
Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only, 3-day Training + Standard Conference Pass, 3-day Training Only, Premium Conference Pass, Standard Conference Pass
Session Type: Registration
Pre-01: HDI Support Center Director
Speaker: Randy Celaya (The Coaching Bridge)
Location: Room 301
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Pre-Conference Training
Pre-02: HDI Support Center Manager
Speaker: Doug Tedder (Tedder Consulting LLC)
Location: Room 302
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Pre-Conference Training
Speaker: Greg Sanker (ITSM Transition)
Location: Room 305
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Pre-Conference Training
Speaker: Rae Ann Bruno (Business Solutions Training, Inc.)
Location: Room 304
Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only
Session Type: Pre-Conference Training
Pre-07: HDI Support Center Team Lead
Speaker: Jeff Jensen (I Train IT Leaders LLC)
Location: Room 351
Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only
Session Type: Pre-Conference Training
Pre-08: AI and Automation for Service and Support
Speaker: Josh Streets (QX Now)
Location: Room 352
Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only
Session Type: Pre-Conference Training
Pre-11: Transform Your Leadership: Boost Team Engagement, Productivity, and Retention
Speaker: N.J. Robinson (Hi-Tech Leadership LLC)
Location: Room 320
Pass Type: Premium Conference Pass
Session Type: Workshop